Service-oriented enterprise management is a school of management reacting to the modern trends in enterprise management. Based on the principle of perception and management of an enterprise as a set of services, this is a client- and manager-oriented management that needs to have the separate services described and interrelated. This includes a service catalogue.

• Clear definition of provided services to the clients
• Easier process and activities analysis
• Service management – process management
• Job descriptions
• Employee competence description
• Description of the enterprise units competences
• Management of the service suppliers
• Management of the support services
• SLA management

• Principles of the service management in the enterprise
• Guidelines for creating an enterprise services catalogue – division and subdivision of services
• Methodology for creating the service catalogue
• Methodology for setting the key service efficiency indicators (KPI – Key Performance Indicator)
• Methodology for setting the “agreement on provided services” (SLA – Service Level Agreement)
• Methodology for management of the service relationships Service Relationship Diagram (SRD)
• Recommended methods of the service management
• Relation of the services to the enterprise processes more>>

CorSet contains a description of the service catalogue creation, basic categorization of services and the relationships between the service types and the processes. CorSet enables to create a complete catalogue of services in the enterprise. Application of the service catalogue also helps to control the outsourced services. Moreover, CorSet links application of the service catalogue and the process and activities description in the enterprise in a quite unique manner.